Refund policy

We kindly ask you to take a moment to understand the unique craftsmanship behind our products before initiating a return. Each item from us is handcrafted by traditional artisans, making every piece one-of-a-kind with its own subtle variations. Rest assured, all products undergo rigorous quality control before they are shipped to ensure the highest standards. We appreciate your understanding and support for the artistry and effort that goes into each creation. 

 

Returns & Exchanges will ONLY be accepted if your order is damaged in transit when shipped by us or you have received the incorrect product. In case your order is damaged in transit or you have received the wrong product you may return them exactly the way in which they were received (unworn, with original packaging).

For any exchange or returns other than the transit damage, the shipping/courier and logistic charges for all order - domestic/international will be borne by the customer for both return and exchange.

 

 

STEPS FOR EXCHANGE:

Please inform us within 3 days of receipt of the order. You can email on  info@kinjalvora.com   Before we arrange the return of any damaged or incorrect product, please provide us with a photograph of the item. Our team will review the image and determine whether the product is eligible for return based on our guidelines.

Once we receive the product image and our Quality Control team has authorized the return, we will inform you of the most convenient return method. Please note that we are not responsible for lost or damaged packages during the return process. Additionally, we are not liable for returns that were not initially reported to us.

REFUNDS WILL BE DONE IN THE FOLLOWING CASE:


Packages lost in transit if shipped by us.
In case we are unable to provide you with a replacement.

 

 

NO REFUNDS WILL BE GIVEN IN THE FOLLOWING CASES:

 

  • Incorrect or outdated delivery addresses.
  • Incorrect address formats, including PO Box addresses.
  • Packages refused by the recipient.
  • Sizing issues (please consult our size guides or contact us for assistance before purchasing).
  • Products returned in a used or damaged condition.
  • Minor color or design variations (handcrafted items may vary slightly from website images).
  • Jewellery that is not faulty or damaged.

Exchange Policy:

  • Exchanges are permitted once per order. Any further exchanges will incur a 30% charge of the item’s value, unless due to transit damage (subject to team approval).

Please ensure you review our policies carefully before making a purchase. For any queries or concerns, feel free to contact us.


Cancellation:


Orders placed on our website or through any of our channels can be modified or canceled within 3 days of placement, provided the order has not yet been shipped.

Cancellation Terms:

  • Within 3 Days of Placement: You may cancel your order and receive the full amount as store credit, which can be used for future purchases.
  • After 3 Days or Post-Shipment: A cancellation fee of 30% of the order value will apply. The remaining amount will be issued as store credit, valid for one year from the date of issue.

Please note that once an order has been shipped, it cannot be canceled.

For any changes or cancellations, please contact us promptly to ensure your request is processed in a timely manner.


Made-to-Order - Terms & Conditions :

Alterations, Changes, and Cancellations:

  1. Requests for Changes or Cancellations:
    • For made-to-order, customized, or consulted orders, alterations, changes, or cancellations are only considered within 3 days of order placement. Requests should be emailed to kvdesignerhouse@gmail.com
    • Cancellations are not accepted after 3 working days. If a cancellation request is made post 3 days, a 30% cancellation fee will be applied to the total order value. The remaining amount, if any, will be issued as a credit note.
  2. Exchanges and Alterations:
    • For exchanges, changes, or alterations, the order value must be matched. An additional 30 days will be provided for finalization if notified within 3 days of order placement.
    • A 30% cancellation fee will be charged if the client fails to respond to follow-ups regarding the order.
  3. Order Holds:
    • If a custom or made-to-order piece needs to be put on hold, the client may request a hold within the order timeline before shipping. An additional 30 days will be granted for finalization.
    • After 30 days, if there is no response from the client, the order will be automatically cancelled. A 30% cancellation fee will be charged, and the remaining amount, if any, will be issued as a credit note.

Please contact us promptly to manage your orders effectively.